Card Type
Card Number
Cardmember Name
Cell Number (Registered with City Bank)
E-mail (Registered with City Bank)
Problem Type
Problem Details
  1. Please type in your full card number in the Card Number field only. The system will automatically mask the number to ensure data security.

  2. In all subsequent communications, such as in any attachment you choose to upload in the Problem Details section, please share only the first 6 digits and last 4 digits of your Card Number.

  3. Please provide the mobile number and email address you have registered with us. This will help us respond to your support request promptly. If you would like to change your registered mobile number or email address, kindly visit any of our branches or Cards Service Center with NID or copy of your passport.

  4. After clicking on the 'Submit' button, please check your email to confirm the request.