Card Type
Card Number
Cardmember Name
Cell Number (Registered with City Bank)
E-mail (Registered with City Bank)
Problem Type
Problem Details
  1. Please type in your full card number in the Card Number field only. The system will automatically mask the number to ensure data security.

  2. In all subsequent communications, such as in any attachment you choose to upload in the Problem Details section, please share only the first 6 digits and last 4 digits of your Card Number.

  3. After clicking on the 'Submit' button, please check your email to confirm the request.